Private customer intelligence

The most successful businessesmake decisions with their customers.

HEAR captures unhappy customers before they leave a public review. ASK tells you what customers actually want before you spend on stock, products, or menu changes.

Start freeSee how it works
No credit card requiredSetup in 10 minutesNo app download needed
Silent churn prevention
Inventory risk elimination
Pre-launch validation
Reputation protection
Real demand signals
Private feedback loops
Operational clarity
Silent churn prevention
Inventory risk elimination
Pre-launch validation
Reputation protection
Real demand signals
Private feedback loops
Operational clarity
Silent churn prevention
Inventory risk elimination
Pre-launch validation
Reputation protection
Real demand signals
Private feedback loops
Operational clarity
Silent churn prevention
Inventory risk elimination
Pre-launch validation
Reputation protection
Real demand signals
Private feedback loops
Operational clarity
The Problem

Most businesses don't have a customer problem.

By the time the problem shows up in reviews, revenue, or churn, the damage is already done.

Customers rarely complain twice. They leave. Or worse — they post publicly. By the time you see it, the customer is already gone and the damage is already visible to everyone searching your name.

Unhappy customers stay silent.

Most never complain to your face. They leave, never come back, and by the time you see it in revenue — it's already too late to fix.

Public reviews are the wrong channel.

Google and Yelp reward complaints, not conversations. You needed a private loop before it became a public post.

You launch without proof.

New menu, new collection, new drop. You order based on gut feeling. The stock arrives. Half sits there. Every season, the same expensive mistake.

THE SOLUTION

Know what's wrong. Know what will sell.

HEAR

Private feedback,
the moment it happens.

Catch the complaint before it goes public.

A customer has a bad experience. Instead of posting publicly, they scan your QR code and tell you directly. You see it instantly, resolve it, and can attach a reward. The complaint stays between you and them. Your reputation stays intact.

HEAR+ASK Feedback Inbox

FIG. 01 — HEAR

HEAR+ASK Campaign Results

FIG. 02 — ASK

ASK

Validate before
you invest.

Know what sells before you order anything.

Before ordering inventory, launching a new dish, or dropping a collection — ask your actual customers first. They see 2 to 4 options, vote on what they want, and leave their email for early access. You get real demand data before you spend money on anything.

SAME STORY, EVERY INDUSTRY

Same story, every industry.

See how HEAR and ASK play out in two completely different businesses.

WITHOUT HEAR+ASK
6:00 AM

Cable machine breaks. Nobody reports it.

11:00 AM

Four members get frustrated and leave early.

5:00 PM

A long-term member cancels online. Reason unknown.

End of day

Owner checks Google. Sees a 2-star review. First time hearing about it.

Silent churn. Zero warning.
WITH HEAR+ASK
6:15 AM

Member scans QR on the machine. Private ticket submitted in 10 seconds.

6:16 AM

Owner sees it instantly in their dashboard.

9:00 AM

Technician dispatched. Issue fixed before peak hours.

12:00 PM

Owner closes the loop: personal message + free guest pass sent.

Issue resolved. Member retained. Zero public damage.
THE LOOP

One scan turns a complaint into a loyal customer.

From private feedback to fast resolution to a customer who returns, all without the drama of public reviews.

📱

Customer Scans QR

No app. No signup. 10 seconds.

📥

Feedback Arrives Privately

Straight to your inbox. Never to Google.

🤖

AI Detects Patterns

Issues grouped. Alerts flagged. Summary generated.

✅

Owner Takes Action

Resolve, respond, attach an offer.

📧

Customer Notified

Branded message sent. They feel heard.

🔄

Customer Returns

Logged as Loyal. Profile updated. Loop complete.

Built for

Built for operators, not analysts.

RESTAURANTS
Catch a 2-star table before it becomes a 1-star review.
CAFES
Know which roast your regulars actually finish.
RETAIL
Validate the drop before you print the tags.
SALONS
Turn one bad cut into a private second chance.
GYMS
Hear about the broken equipment before the review goes live.
CLINICS
Protect your reputation before one complaint goes public.
HOTELS
Resolve a bad stay before it ever reaches TripAdvisor.
AI Insights

Catch what's costing you money before it compounds.

Your AI analyst reads every feedback submission, finds recurring problems, flags critical risks, and tells you exactly what needs attention first.

⚠️

Critical Alerts

Hygiene violations, safety hazards, harassment, and legal risks are flagged immediately — before anything else. These surface at the top, every time.

Slipped on wet floor near the shake bar — no warning sign visible.
🔍

Issue Clusters

Different complaints, same root cause. The AI groups them by operational pattern and ranks by impact — frequency multiplied by severity. You see what matters most, not just what was said most.

AC Maintenance · 8 reports · Impact Score 24
⭐

Top Positives

The AI surfaces what customers love and keeps mentioning. Know what to protect, what to promote, and which staff members to recognize.

📋

Weekly Executive Summary

One paragraph. Top operational leak. Top positive driver. Specific recommended actions. Read your entire business health report in under 60 seconds.

hearandask.com/dashboard/analytics
AI Insights

The AI only analyzes real submitted feedback. Every claim is traceable to an actual customer. Weak evidence returns "Insufficient data" — never a fabricated insight.

Customers

Stop treating every visit like it's the first.

Know who came back, who stopped showing up, who's loyal, and who's at risk, without manually tracking anything.

Built automatically

Every customer who scans a QR, votes in a campaign, or responds to a survey is captured as a contact. Sentiment tagged automatically: Loyal, At Risk, or New.

Import your existing customers

Already have a customer list? Download our ready-made CSV template, fill it in, and import hundreds of contacts in one click. No setup fees. No migration hassle.

Ready-made template included

Lists, messages, and campaigns

Create customer lists like "Loyal Members" or "First Time Visitors." Send them surveys, campaigns, or direct messages. Every action is tracked and tied to their profile.

hearandask.com/dashboard/customers
HEAR+ASK Customers
Someone who gives you feedback once shouldn't disappear forever.
Surveys

Ask better questions than "How was everything?"

Send targeted surveys to specific customer groups and collect structured answers you can actually use to improve operations.

Survey Builder

Step 1
  • Title & description
  • Audience: All Customers or Specific List
  • Contact method: Email / WhatsApp / Both
Step 2

Question type pills:

⭐Rating (1-5)#Scale (1-10)◉Multiple Choice☑Multi-Select💬Text👍Yes / No

Rating & Scale

Measure satisfaction, effort, likelihood to return

Multiple Choice & Multi-Select

Structured options, clear data

Text & Yes / No

Open feedback and quick binary signals

Surveys go to exactly the customers you choose. One-time responses only — no duplicate submissions.

ANALYTICS

Every number that actually matters.

Feedback volume, ratings, recovery rate, and more — one clear number at a time, updated live.

Feedback Volume

Daily and weekly trends over 30 days.

Compare

Built for the work, not the workaround.

Capability
HEAR+ASK
Review sites
Form builders
Complaints stay private
Real-time issue detection
Pre-launch validation
Customer recovery and rewards
AI issue grouping
AI insight generation
Customer contact capture
Campaign demand validation
No app required
BUILT ON TRUST

Your data is locked down by default.

Row-level security, bank-grade encryption, and full audit trails — on every account, every plan.

🔒

Your data never touches anyone else's

Row-Level Security is enforced on every single table in our database. Every query is scoped to your organization only — at the database level, not just the application level.

🛡️

Bank-grade encryption

All data is encrypted in transit with TLS 1.3 and encrypted at rest with AES-256. The same standard used by financial institutions.

🌐

Enterprise-grade network protection

Every request passes through a global edge network with automatic DDoS mitigation, Web Application Firewall, and bot filtering — before it ever reaches our servers.

💳

We never see your card

Payments are handled entirely by Stripe — PCI-DSS Level 1 certified, the highest standard in payment security. We only store a reference ID, never card details.

🚫

One voice per customer

Device fingerprinting prevents the same customer from flooding your inbox with repeated feedback, voting multiple times, or submitting duplicate surveys. Your data reflects real signal, not noise.

📋

Every submission is traceable

Every piece of feedback, vote, and survey response carries a unique reference ID, timestamp, and audit record. Full traceability, always.

COMMON QUESTIONS

Everything operators usually ask us first.

Pricing

One prevented mistake pays for the platform.

One recovered customer, one avoided bad review, or one smarter inventory decision can pay for HEAR+ASK many times over.

Starter

For single-location operators getting started.

$39/mo

Billed as $468/year

1 location
  • 5 active campaigns
  • 10 active surveys
  • Unlimited QR scans & feedback
  • Full AI Insights
  • Full analytics suite
  • 1 team member
  • Email support
Most popular
Growth

For multi-location brands running ASK campaigns.

$99/mo

Billed as $1188/year

Up to 8 locations
  • Everything in Starter, plus:
  • Unlimited campaigns
  • Unlimited surveys
  • 10 team members
  • Priority support
Scale

For chains and enterprise rollouts.

$199/mo

Billed as $2388/year

Up to 20 locations
  • Everything in Growth, plus:
  • Unlimited team members
  • Dedicated onboarding
  • Additional locations at $20/mo each
Get started

Stop losing customers without knowing why.

Start free in minutes. No card required. See what your customers have been trying to tell you.

Start free